inSided to support Gainsight’s SaaS customer success goals and to deliver integrated community platform to scale customer product feedback.
inSided announced that it has formed a partnership with the customer success platform Gainsight. The entire community of Gainsight has been migrated by them to inSided’s platform through this partnership allowing it to better leverage the power of online communities to measurably improve retention rates and customer engagement, as well as insert the voice of users directly into its product roadmaps.
The only customer success community platform is inSided that integrates user-generated community content with in-app support and knowledge base content. The company’s clients include Extreme Networks, Coursera, and Sonos. inSided’s unique integration with Salesforce that delivers metrics on product ideation, user engagement, and growth, was a key factor in setting the company apart for Gainsight.
According to obin van Lieshout, inSided founder, and CEO; we’re very excited about partnering with Gainsight. They are the absolute leaders and founders in the customer success industry. Gainsight knows that community is the key to scalable customer success, and inSided’s mission is to position the community as a primary enabler of customer success.
Both organizations will kick off the new partnership in London at the upcoming Pulse Europe November 5-6, 2019; they will hold a joint practical session on how Gainsight uses the community to drive product feedback and customer success. Robin van Lieshout will lead an educational session detailing how the community will drive user engagement and business growth and the evolution of the Customer Success tech stack for 2020.
According to Lila Meyer, Director Product Education, and Community at Gainsight; at Gainsight, we strongly believe that community is key to the future of scalable customer success, and we pride ourselves in choosing technology partners and vendors that help us continue to lead the way in shaping the future of the customer success space. We sought a community partner that could provide ideation functionality that feeds into richer, more meaningful discussions, effective and streamlined workflows that fit our product team’s needs and customer insights that drive successful product management and adoption.
Gainsight is a customer success solution that helps marketing, sales, and customer service professionals reduce churn rates and retain customers.
inSided is a cloud-based, enterprise-level community platform that offers a complete set of applications to build, integrate, and manage branded customer communities across digital touch points and devices.
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