Redmond, WA and San Francisco- Jan 27, 2020: Microsoft Corp. and Genesys have expanded their partnership to offer enterprises with a new cloud service for contact centers that enables them to deliver superior interactions for customers. Enterprises have the scalability and security they need to manage the complexities involved with connecting every touchpoint throughout the customer journey, with the omnichannel customer experience solution Genesys Engage™ running on Microsoft Azure.
On Microsoft Azure, Genesys Engage will be available in late 2020. The companies are providing Genesys Engage on Microsoft Azure, to accelerate adoption, through a joint co-selling and go-to-market strategy. Customers will benefit from a streamlined buying process that puts them on a clear path to the cloud.
Genesys Engage on Microsoft Azure, with its multitenant architecture, gives customers the ability to innovate faster and improve their business agility. And enterprises will be able to maximize their investment in Microsoft Azure by running the Genesys customer experience solution on this dependable cloud environment through simplified management and maintenance requirements, centralized IT expertise, reduced costs, and more. To leverage cloud and artificial intelligence (AI) technologies, these solutions make it easier for enterprises so they can gain deeper insights and provide tailor-made experiences for their customers.
According to Kate Johnson, president, Microsoft U.S.; large contact centers receive an exceptionally high volume of inquiries across a growing list of platforms and channels. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer has a seamless experience. Genesys is helping enterprises create a seamless customer journey with Microsoft’s trusted, secure and scalable platform by leveraging Microsoft’s Azure cloud and AI technologies.
According to Peter Graf, chief strategy officer of Genesys; we’re thrilled to give large enterprises the opportunity to run their mission-critical customer experience platform in the cloud environment they already know and trust. Together, we’re making it simpler for even the most complex organizations to transition to the cloud, enabling them to accelerate innovation and unlock efficiencies so they can build deeper connections with customers.”
The organizations are also developing and exploring new integrations Microsoft and Genesys teams, Azure Cognitive Services and Microsoft Dynamics 365 to streamline communications and collaboration for customers and employees. More information will be released about these upcoming integrations later this year.
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In July 2017, Genesys was awarded Customer Contact Platform Vendor of the Year by Frost and Sullivan. In December 2018, Microsoft took home the Technology Initiative of the Year prize at the Disability-Smart Awards in London. Given by Genesys customers, they have 4.3/5 ratings on G2Crowd. Given by 66,512 Microsoft customers, they have 4.1/5 rating on G2Crowd. This is the perfect opportunity for those businesses that are trying to double down their effort on competitive dislodgment to acquire the database of Microsoft customers and Genesys customers.
If you think that your solution can solve the pain points of Microsoft customers or Genesys customers that are looking for alternatives, acquire the database of Microsoft customers and Genesys customers that have a clear need and a strong budget for such solutions. Contact us today to get a free sample data of Microsoft customers and Genesys customers.
Microsoft customers and Genesys customers come from small size business, medium-sized businesses, and large enterprises as well. The database of Microsoft customers or Genesys customers would be an asset to any of its competitors or partners as it holds a significant market share within the sales and marketing intelligence software category.
Microsoft customers database include Arrow Electronics, ImageSoft Inc., Gap Inc., Quisitive, BioTelemetry Inc., Sertifi Inc., among many others. Genesys customers database include Raytheon, Bank of America, Lime Energy, Spectra Dynamics, Verizon, Charles Schwab, among many others.
About Microsoft: Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge with a mission is to empower every person and every organization on the planet to achieve more.
About Genesys: Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.
About Infotanks Media:
We have 10,08,000 Companies who are using Microsoft with 52,41,600 Contacts and we have 3,000 Companies who are using Genesys with 15,600 Contacts at their premises. The data fields provided would be Technology Type, Company Name, Contact Name, Title, Phone Number, Email Address, Physical Address, City, State, ZIP Code, Country, Fax, SIC Code, Industry, Employee Size, Revenue Size, and Website address.
Infotanks Media is a Technographics Data provider. We track 10,000 plus software and hardware technologies at the client site with over 40 million contact database of End Users and Decision Makers.
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