Freshworks’ Omni-channel customer support software that streamlines customer conversations across channels like social media, email, chat, and phone.
San Francisco, CA- Aug 29, 2019: an enterprise digital customer service platform company- Sparkcentral, announced a partnership with the customer engagement software company- Freshworks. This partnership makes Sparkcentral’s messaging solutions available on the Freshworks Marketplace for Freshdesk.
Freshworks offers innovative customer engagement software to companies of all sizes, making it easy for teams to close, acquire, and keep their customers for life. Freshworks provides a complete suite of customer engagement products that build compelling user experiences on chat, phone, and email, and allows companies to share a 360-degree view of relevant customer information.
Sparkcentral’s digital customer service platform brings together messaging on channels like SMS/iMessage, WhatsApp, web, social media, and mobile chat into one universal queue for agents. Its ey focus is on maximum agent productivity while deploying a truly asynchronous agent workflow. Any company that wants to become a leader in digital customer service, with more than 5-10 customer service agents on Freshdesk today, will benefit from using Sparkcentral. Any organization using Sparkcentral today for customer support and service will benefit from using Freshdesk for case management and efficient back-office ticket.
All interactions on Sparkcentral are created as tickets within Freshdesk with this integration, allowing teams to have complete context of all customer interactions.
At Freshworks, we believe your business deserves better software – software that’s ready to go, easy to set-up and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.
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